The word consultant sometimes has a negative stigma associated with it of being an outside company that provides an assessment and a few solutions that look great in a fancy presentation. But when it comes time to implement, issues are discovered that result in the solution not being implemented. By this time, the consultant is long gone and onto the next customer.
This stigma does not apply to BoldtSmith Packaging. When you hire us, you are not bringing in a suit and tie with shiny shoes. We are steel toe boots on the ground, in manufacturing facilities running 3 am line trials on a Saturday in Juarez, Mexico. This is the reason why that once we receive 1 project from a customer, over 90% of the time, we receive additional projects. Our customers have positive experiences with us and request for us to optimize the packaging for their next product category, brand or packaging project.
An example of this concept is outlined below from a customer that recently engaged BoldtSmith Packaging after having a negative experience with a different consulting firm. We were brought in to redesign the packaging for products made of glass shipping LTL. Prior to BoldtSmith Packaging working on the project, a previous consulting firm reviewed samples that were shipped to their office. Designs were created by leveraging the current packaging suppliers. The packaging suppliers tested the designs to a generic testing protocol. Pictures of the designs were put into a powerpoint and presented to upper management. Once the designs were shown to manufacturing, it was determined the new packaging designs would be a choke point in the current manufacturing process. The project was unsuccessful.
So how is BoldtSmith Packaging different in handling this same situation? Broken down below are the steps in which we took that uncovered a cost savings opportunity of just over $1 million dollars.
- Visit the manufacturing facility to see the current process and identify opportunities, constraints and gather feedback from manufacturing and the employees on the floor.
- Create packaging designs, samples and specifications internally. Remove the current packaging supplier base from developing packaging solutions. Their goal is to sell material, specifically the material that they manufacture. Our goal is to provide the best solution exploring all potential materials.
- Complete testing to custom transit testing protocols that match our customers specific supply chain. Complete ship testing and be onsite at the customers location when the packaging samples are received to review the designs.
- Run line trials in the plant and gather employee feedback on potential issues or choke points.
- Gather feedback from the plant after implementation and track product damage during shipping/storage.
Packaging projects to be successful need to have a balance of crunching data in the office and boots on the ground in the plants.